Enterprise AI Agents · Secure · Observable · Integrated
Build reliable autonomous AI agents for the enterprise.
Fraktus engineers production-grade, tool-using AI agents that plan, act, and verify to complete real work—within your policies and systems. We focus on reliability, safety, and measurable impact, not hype.
*Outcomes vary by process quality and data readiness. We validate with a time-boxed pilot before scale.
What we deliver
Autonomous agents that operate in your environment with clear guardrails, full observability, and seamless human handoff.
Autonomy with guardrails
Planning–acting–verification loops, role-based permissions, policy checks, and safe fallbacks. Human-in-the-loop when confidence is low.
Secure by design
No training on your data by default. Scoped credentials, data retention controls, encryption in transit/at rest, and full audit trails.
Plugs into your stack
Adapters for SAP, ServiceNow, Salesforce, Oracle, Workday, Atlassian, email, RPA, custom APIs, and web automation where needed.
Measurable & observable
Task-level metrics, traces, replays, evaluator benchmarks, and error budgets so you know exactly what the agent did and why.
Flexible deployment
SaaS, private VPC, or on-prem (including restricted/air-gapped). Your keys, your region. Works with your preferred LLMs.
Global support
Design, integration, and production SRE with SLAs. We ship pilots in weeks, then scale.
How it works
A pragmatic agent architecture focused on reliability: perceive → plan → act → verify.
Inputs
- Tickets, emails, chats, PDFs, APIs
- Context: knowledge base, CRM, ERP
- Policies: what the agent may & may not do
Planner
- Breaks the goal into steps & tool calls
- Tracks state, memory, and deadlines
- Chooses verification gates & handoffs
Tools
- Enterprise adapters + secure credentials
- Retries, timeouts, and circuit breakers
- Simulation & dry-run before live actions
Verifier & guardrails
- Policy/evaluator checks and approvals
- Confidence thresholds & human review
- Full trace, replay, and audit log
The Fraktus platform
Everything you need to design, deploy, and scale reliable agents in production.
Agent orchestrator
Structured task graphs, multi-agent patterns, and resumable runs with idempotency.
Adapter kit
Connectors for ITSM, ERP, CRM, email, RPA, and custom APIs. Bring your own tools.
Memory & retrieval
Hybrid search with vectors + metadata. Per-tenant isolation. No data sharing by default.
Evaluators
Task-specific scoring, guardrail checks, red-team packs, and regression suites.
Observability
Traces, metrics, heatmaps, and action replays. Export to your SIEM.
Governance
RBAC, SSO (SAML/OIDC), approvals, and tamper-evident audit logs.
Security & compliance
Enterprise-grade controls. We align to your policies and regions.
Controls
- Least-privilege credentials & secrets hygiene
- Encryption in transit & at rest
- PII redaction & data retention windows
- Per-tenant isolation & regional hosting
- Change management & release approvals
Assurance
- External pen-testing & risk assessments
- Vendor security reviews & DPA support
- Incident response & breach notification
High-impact use cases
Start with focused, measurable workflows. Expand from there.
Customer Support L1
Deflect and resolve routine tickets: password resets, returns, troubleshooting, status updates—with safe handoff to humans.
IT Ops & Service Desk
Auto-triage incidents, enrich with context, runbooks, and trigger validated remediations.
Finance Ops
AP/AR flows: invoice matching, PO checks, statement reconciliation, and variance explanations.
Procurement
RFQ drafting, vendor follow-ups, contract clause extraction, and compliance checks.
HR Concierge
Policy Q&A, onboarding tasks, approvals, and document collection with audit trails.
Sales Ops
CRM hygiene, lead enrichment, opportunity updates, and quote assembly with approvals.
Engagement model
| Phase | What you get | Timeline |
|---|---|---|
| Pilot | 1–2 high-value workflows, integrations, and success metrics. Business case for scale. | 4–8 weeks |
| Production | Hardened agents, SSO/RBAC, observability, SLAs, and change management. | Quarterly increments |
| Scale | Portfolio of agents, governance, cost optimization, and internal enablement. | Ongoing |
Pricing depends on scope (workflows, integrations, hosting). We provide a fixed-fee pilot and a transparent production plan.
What we won’t do
Generic chatbots
No shallow FAQ widgets. We build agents that take actions, not just generate answers.
Uncontrolled automation
No blind autopilot. Everything is policy-bound, observable, and reversible.
Data sprawl
No surprise training on your data. Your environment, your keys, your retention.
FAQ
Which LLMs do you support?
We are model-agnostic and integrate with leading commercial and open models. We also support routing policies per task.
Do you deploy on-prem or air-gapped?
Yes. Private VPC and on-prem deployments are supported with the same feature set. Air-gapped is feasible for selected use cases.
How do you measure reliability?
Evaluator suites per workflow, error budgets, run replays, and business metrics (AHT, FCR, CSAT, cost-per-ticket, etc.).
Will agents replace human teams?
Agents handle repetitive, well-defined tasks. People handle exceptions, judgment, and relationships. We design for collaboration.
What does a typical pilot include?
Discovery, process mapping, integration, evaluator design, acceptance gates, go-live, and a business case for scale.
How do we get started?
Pick one workflow with clear volume and cost. We’ll ship a pilot with measurable outcomes and a production plan.
Book a demo
Tell us about your workflow and environment. We’ll respond within one business day.